Refunds and Returns Policy
Effective date: 1 January 2026
Contact details
Roe River Books
60 Clanbrassil Street
Dundalk
County Louth
A91 HR65
Ireland
Phone: 042 933 4359
Email: info@roeriverbooks.ie
We want you to be happy with your purchase. If there is a problem, please contact us and we will help.
Online orders and in store collection
At present, all online orders are collection in store only.
Orders are placed and paid for online and collected in person from our bookshop in Dundalk. We do not currently offer delivery.
Delivery services may be introduced in the future. Details will be confirmed and published on our website when available.
Change of mind returns
You may request a return within 14 days of collecting your order from the shop.
Conditions
- Items must be unused and in original condition
- Sealed items must be unopened
- Proof of purchase is required
Refunds
Approved refunds are issued after the returned item is checked. Refunds are made to the original payment method.
Faulty, damaged, or incorrect items
If an item is faulty or incorrect, please contact us or return to the shop as soon as possible so we can resolve the issue.
In store purchases
Items bought in store are handled in line with Irish consumer law. Change of mind refunds for in store purchases are not guaranteed, but we will always assist where we can.
Exceptions
- Gift cards
- Items clearly marked as final sale
- Items damaged through misuse
Statutory rights
This policy does not affect your statutory rights under Irish or EU consumer law.